We want you to love what you ordered.
If something isn't right, you have 30 days from delivery to return it for a refund or exchange.
What we ask
Send it back within 30 days of receiving it.
Keep it unworn and unwashed, with the original tags attached.
Use the original packaging where you can.
A proof of purchase may be needed.
Wrong size?
Just tell us your height and the size you ordered, and we'll send the correct one — no need to figure it out yourself.
Starting a return
Contact our support team with your order number and the reason for the return.
Email: support@bigflumpy.com
We'll send you the return instructions and guide you through it.
Refunds
Once we receive and inspect your return, we'll process your refund. It goes back to your original payment method and can take a few business days to appear, depending on your bank.
Any questions? Just reach out and we'll help.